Once a customer gets on the train, they can continue to track their movement. When looking up a train a customer can get the exact position of their train in real-time. In preparation for the app’s rollout, GPS sensors were installed on the entire LIRR and Metro-North fleet. Real-Time Train Movement and Seat Availability TrackingĪ core feature of the revamped app is the real-time train tracking map. Previous eTix users should use their existing account information to access tickets they have already purchased. Once a ticket is purchased, customers will see the button show “Activate” as their departure time approaches, or “Wallet” if their trip is in the future. From there, a customer can log in using Apple, Google or their phone number and purchase their ticket. When looking up their train, a “Buy” ticket button will appear on the screen. Now, a customer can search for their train and purchase their ticket in seconds. Previously customers would have to use two apps to plan their trip-TrainTime to trip plan, and MTA eTix to purchase tickets. TrainTime is the first MTA app where ticket purchasing and trip planning live on the same app. Starting today, railroad customers can enjoy the following features: The consolidation also gives us flexibility for cross-rail trips once Grand Central Madison opens.” “There are no passwords to remember, no card info to enter, and if a rider needs assistance, they can get help within the app. “TrainTime has a few MTA firsts along with becoming the largest transit agency app in the country: the long-awaited inclusion of ticket purchases, seamless login options and a real-time train movement map,” said MTA Head of Special Projects Will Fisher. And the debut could not be timelier with LIRR and Metro-North also sharing Grand Central as a terminal in the very near future.” “The new TrainTime accomplishes just that, placing every travel tool a rider needs into one app, regardless of which railroad they are riding. “If we want more customers to return to the rails, the customer experience needs to be as frictionless as possible,” said Acting MTA Chief Customer Officer Shanifah Rieara. I cannot thank our in-house development team enough for delivering on a project that riders from New Haven to Montauk can equally benefit from.” “Everything from seat availability tracking, reliable train-tracking and in-app support are all at a riders’ fingertips. We have delivered on that ask, while also providing great features,” said Metro-North President and LIRR Interim President Catherine Rinaldi. “For years the top request from customers has been to include a mobile ticketing option within TrainTime. Nearly 50,000 people had downloaded the new app within the first 15 hours of its launch. These new features complement features that are already popular with MTA app users, including a seat availability tracking and in-app chat with customer service. Making the app easier and more inviting to use, TrainTime users can log in using their Apple ID, Google account, or a text message, and purchase tickets using Apple Pay. The app replaces MTA eTix and adds the functionality of previously separate TrainTime apps for Long Island Rail Road and Metro-North Railroad, merging ticket purchasing, trip planning, real-time train location data.Īccess your tickets purchased in eTix using your existing account information - or create a new account using your Apple ID, Google account, or a text message. The Metropolitan Transportation Authority (MTA) today launched a totally revamped app – named TrainTime – the new one-stop app for commuter rail customers in the region. TrainTime App – MTA Metro-North President / Interim Long Island Rail Road President Catherine Rinaldi, Acting Chief Customer Officer Shanifah Rieara, and Head of Special Projects Will Fisher demonstrate the new consolidated TrainTime app at Grand Central Terminal on Wednesday, Aug 17, 2022.
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